Answers to Your Questions About Our Services

Whether you’re curious about website design, ongoing maintenance, analytics, or hosting, we’ve compiled the most common questions small business owners ask. Our goal is to make things simple, transparent, and stress-free, so you can focus on growing your business while we handle the tech.

Common Questions About Websites

Running a small business is already a full plate, and understanding websites shouldn’t add to your stress. Here we answer the questions most small business owners have about website design, functionality, and performance. If your question isn’t listed, we’re happy to help, just reach out!

A great website builds trust, draws in customers, and highlights what you offer. It's usually the first place potential clients will check out, so making a good first impression is crucial in a competitive market.

Yes! Unlimited content updates are included in our website maintenance plans and any additional design or consultation work will be offered at a discounted price as long as you're a SpindleStack member.

Yes, security is a priority for us. We implement best practices and our managed hosting including SSL certificates, regular backups, and more to ensure your website is safe and protected from potential threats.

We’re dedicated to providing exceptional support. Any issues should be reported by phone or email and we will reach out ASAP. If you run into any issues with your website, we’ll be there to resolve them.

Yes, we offer website maintenance packages that include regular updates, backups, security checks, and content updates to ensure your site remains in top condition.

Yes, you will own your domain. We’ll help set it up and manage it as needed, but the domain will always be your property, and you’ll have full control over it.

No, all of our website design packages include a website that is built from the ground up. This lets us create fully optimized sites and customize every detail, ensuring top performance without the extra bulk or limitations of builders.

Please send an email to support@spindlestack.com to create a ticket and one of our team members will fulfill the request.

Understand Our Pricing

We know pricing for web services can be confusing. Here, we break down how our packages work and what’s included so you can plan with confidence. Have a specific question about your project? Reach out anytime!

Website design costs vary based on project complexity, pages, functionality, and features. We offer different packages and pricing and can provide a custom quote based on your needs.

Yes, you can specify your preferred billing date when we send over the agreement for your signature.

Yes, after we receive the signed agreement, we’ll send you an email with payment portal details and instructions for setting up recurring payments.

Questions About Our Plans & Memberships

Every business has different needs, and our plans are designed to be flexible and supportive. Whether you’re wondering what’s included, how updates work, or what happens if you cancel, we’ve got you covered.

All content populated in website (images, text,etc.) will be provided to the customer and they will have a grace period to create a new site on another platform. We will no longer provide any maintenance on the website and will charge $25/mo until the site has been removed from our hosting platform.

Explore Service-Specific FAQs

For your convenience, we’ve grouped all service-specific FAQs on their respective pages so you can get detailed answers quickly.

Website Design FAQs

Website Maintenance FAQs

Website Analytics FAQs

Website Hosting FAQs

Still not finding what you’re looking for? Contact us and we’ll be happy to answer your questions personally. Ask a New Question!